We want you to be delighted with your fine art purchase. If, for any reason, you are not satisfied, we offer a refund policy to ensure your peace of mind. Please review the following terms and conditions.
- Returns Eligibility:
- To be eligible for a refund, please initiate the return process within 30 days of receiving your artwork.
- The artwork must be in its original condition, including all accompanying documentation, certificates, and packaging.
- Initiating a Refund:
- Contact our customer service team at [contact@email.com] to request a refund and provide a brief explanation of the reason for the return.
- Our team will guide you through the return process and provide instructions on where to ship the artwork.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the artwork arrived damaged or there was an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of the artwork.
- Refund Processing:
- Once we receive and inspect the returned artwork, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Damaged or Incorrect Artwork:
- In the event that your artwork arrives damaged or there is an error in your order, please contact us within 7 days of receiving your purchase.
- We will provide instructions on the return process and arrange for a replacement or refund, including covering the return shipping costs.
We are committed to ensuring a positive experience for our customers. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at alanafayart@gmail.com.
